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23 nursing jobs and nurse industry jobs - January 22, 2018
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 Nurse Manager    
 Job Number 25      
 Job Type Full-Time
 Job Category Nursing
 Company Pager
 Location New York, NY
 Salary Competitive
 Date Posted 01/05/2018
 Start Date Immediately

 Job Description
Opportunity Pager is looking to hire an experienced people-manager to lead the clinical services team in delivering care to patients through strong customer service. The Nurse Manager will operate as a member of the management team within the Command Center and will work closely with the Non-Clinical Command Center manager to deliver an exceptional patient experience. The Nurse Manager will have the opportunity to directly impact patient outcomes through development of clinical workflow and will gain experience leading the delivery of care through multiple channels. This opportunity is perfect for someone who will enjoy working in an office environment, conveniently located in the heart of SoHo in New York City, and will operate on a shift from 2:00pm - 10:00pm. Responsibilities Provide direct, day-to-day management to team of 10 nurses Ensure clinical leadership to front line staff Responsible for services evaluation for clinical and operational workflow Assist in the growth of live chat/remote/telehealth clinical services. Take leadership role in developing new clinical programs Set team culture Resolve problems and provides guidance to clinical and non clinical team Ensure team meets performance metrics and keep management informed of individual performance including team productivity Identify weaknesses in workflow and services and works across departments to improve processes Adapt priorities to address business and operational challenges Staff schedule modeling and management Monitor clinical QA compliance with policies and procedures Facilitate weekly 1:1 with each direct report, including annual reviews, and performance evaluations Actively participate with training team for onboarding and continuing education Responsible for identifying staffing needs and hiring new staff Cross function as non-clinical manager The ideal candidate has the following qualities Relish solving problems, seeking out answers, and trying new things Kind, empathetic and possess a strong social perceptiveness Outstanding multitasking skills Savviness for new technology Excellent oral and written language skills (Pager is text based) Comfortable in a fast-paced and changing environment Eager to challenge the status quo of traditional healthcare Detail oriented and an organized self-starter Interpersonal skills Ability to coach staff to meet performance goals Strong organizational skills Continually seek ways to provide better customer service Provides guidance and direction to staff Qualifications 5+ years of management experience in a medical call center 2+ years experience working as a triage nurse in an ER, Urgent Care, or Outpatient setting Experience in building new clinical services Experience working with multiple teams Tech-savvy; experience using EMR is required, outpatient scheduling, etc… Knowledge of medical protocol and processes Knowledge of outpatient ecosystem Clinical operations across the continuum of care Experience in complex decision making Experience in analyzing key performance metrics and managing to them Supervisory experience in managing volume activities to ensure maximum efficiency Active RN license in NJ and/or NY is a nice-to-have but not a requirement for this position

 Contact Info/How To Apply
  Please mention that you heard about this job on RxCareer Center when applying.  
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 Contact Name   Brittany Dutch
 Web Address

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