The Nurse Manager is a registered nurse who practices at the level of a proficient to expert practitioner of nursing thereby demonstrating competence in caring for patients with moderate to complex health issues. She/He demonstrates leadership skills through contribution to improving quality of care and achieving Section/Department goals. Assumes leadership position in directing and managing staff and serves as a role model for other medical support staff and preceptor for new employees. Assumes managerial and leadership responsibilities for assigned area and is responsible for all clinical and support positions within the combined practices of Ambulatory Pediatrics. Is keenly aware of budgetary goals related to FTEs in department and oversees on a daily basis. Acts as clinical/administrative resource to staff and partners with practice management to develop and recommend operational enhancements. Oversees the day to day workflow for patient care, assessment and treatment in the primary care environment.
Skills & Abilities:
• Demonstrated knowledge of team dynamics and ability to use intervention strategies to promote good team process, distribute leadership roles within the department and guide staff toward the achievement of desired outcomes.
• Ability to establish meaningful goals and action plans, and facilitate action to accomplish goals. Supervises and develops clinical support staff.
• Effective communication and interpersonal/behavioral skills. Demonstrated ability to listen and communicate verbally and in writing. Willingness to share information and knowledge with others in an effort to remove communication barriers. Establish and maintain effective working relationships with patients, medical staff, support staff and the public.
• Demonstrated commitment to the personal growth and development of self and others.
• Ability to independently take appropriate action as situations warrant and responds and reacts calmly and effectively in emergency situations.
• Demonstrated knowledge of basic fiscal/FTE management.
• Knowledge of performance improvement tools and techniques.
• Ability to develop and maintain quality control standards.
• Ability to manage competing demands.
• Demonstrated ability to function with flexibility and to develop creative alternatives.
• Sensitivity to diversity issues and respect for individual differences.
• Demonstrated clinical familiarity.
• Demonstrated ability to model Tenet’s 9 Standards of Performance.
Training & Education:
Bachelor’s degree required; Masters preferred.
Minimum of three years experience in progressively responsible positions. Management, supervisory experience preferred.
Responsible for all clinical, administrative and support positions assigned to department.
Currently licensed as a Registered Nurse by the Pennsylvania State Board of Nurse Examiners required. Current BLS