1. Accurately, consistently, and efficiently takes and records vital signs into the EHR, including but not limited to blood pressure, heights/lengths, weights, head circumferences and abdominal girths, as requested.
2. Coordinates the efficient flow of patients and families from the waiting room to triage room, and exam rooms. Effectively notifies physicians, nurses, and clinical staff in a timely fashion, when ready patient is ready to be seen.
3. Maintains exam rooms and equipment in a neat and orderly manner. Cleans waiting room toys and maintains in an orderly manner. Cleans/preps exam room, changes paper, cleans equipment, restocks supplies, and discards trash after each patient in a timely and efficient manner to optimize patient flow.
4. Assists with office work including but not limited to scanning documents into EHR, filing, medical record copying/processing requests, disability requests, and answering telephones.
5. Regularly calls patients to confirm appointments at least two business days in advance of the scheduled appointment, completes confirmation/cancellation documentation in NextGen and generates required reports per department protocol, reminds parents/guardians to bring necessary referrals, scripts, or authorizations, and does so in a professional and courteous manner, as directed. Tracks and follows up on no-show and cancelled appointments to the clinic. Participates in the Cancellation Fast Track Program process.
6. Communicates with physician, nursing staff, and/or administrative staff as necessary and documents in EHR by using the rooming function in NextGen, as appropriate.
7. Provides back-up functions in a professional manner e.g. answering phones, taking messages, scheduling as part of the clinical support team, as necessary, during staff absences, lunch coverage, or as the patient schedule demands.
8. Assists clinicians by effectively using the EHR system, including document copying, medical record printing, document scanning. Follows protocols for meeting EHR & Meaningful Use criteria and standards and assists with MU tasks as directed by the Neurology Administrator. Functions as a member of the Neurology clinical, professional, and administrative team to promote positive staff relations and team work.
9. Understands the importance of HIPPA and patient confidentiality, maintains the confidentiality of all medical records and work place information according to HIPPA standards and hospital/practice plan policies and guidelines.
10. Transports patients to other departments, as directed by clinical staff.
11. Performs other duties and participates in projects, as assigned.
Skills & Abilities:
• Demonstrates ability to function as an experienced Medical Assistant in a busy outpatient clinical setting.
• Enjoys working with children and families.
• Ability to handle and complete multiple tasks and assignments
• Demonstrates active involvement as a team member of the Section of Neurology
• Must have the ability to demonstrate knowledge and skills necessary to provide care based on physical, psychological, developmental, social, educational, safety, and related criteria appropriate to the age of the patients served.
Training & Education:
• High school diploma or equivalent preferred
• Seasoned Medical Assistant with experience in a pediatric, outpatient clinical setting, preferred
• Completion of Medical Assistant training from an accredited school is required
• Possesses a current medical assistant certification or is in process of obtaining an accredited MA certification within a specified, agreed upon timeframe
8 Hour Day