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 Client Delivery Manager, Remote    
 Job Number tenetnurse0313_2088    
 Job Type
 Job Category Nursing
 Company Tenet Healthcare Corporation-Nursing & Therapy
 Location , MD
 Salary Competitive
 Date Posted 06/12/2017
 Start Date Immediately
*** View all Tenet Healthcare Corporation-Nursing & Therapy jobs ***

 Job Description

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management.  Are you ready to be part of our solutions?  Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


Conifer Health Solutions is currently hiring for a Client Delivery Manager.



The Client Delivery Manager is, generally, a role for an individual within the first 2 years of experience leading Client relationships and performing duties and responsibilities directly for Clients in concert with internal Value-Based Care teams. This role provides the opportunity for an individual to grow and develop professionally with a goal of working independently of mentorship and significant operational support from senior leadership within the Client Management department.




·         Lead Client interactions across all Value-Based Care service lines including implementations of various programs and plans – Project Management

·         Assure consistent production performance for Clients

·         Respond to Client issue requests, interacting with various Value-Based Care departments to resolve Client issues when necessary

·         Engage in a broad spectrum of vendor activities such as PBM, data management, re-insurance, consultants/brokers etc.

·         Conduct timely Client process meetings including preparation of meeting agenda and content; including financial reviews to support Client goals and strategies. Participate in Client strategy sessions where necessary

·         Coordinate, by attendance or briefing, the various Value-Based Care production meetings to assure performance and quality Client interactions

·         Perform and review quality assurance functions for standard reports including a regular review of Client standard web based reports in concert with applicable staff ; Develop and run Ad hoc reports as needed

·         Analyze Client trends using reporting tools; both financial and clinical

·         Participate in Value-Based Care companywide growth initiatives through assisting with Client growth and new Client acquisition including participation in companywide Client Management and sales meetings

·         Maintain Client satisfaction scores of at least 3

·         Lead Client renewal activity for assigned Clients including all internal processes and procedures

·         Assure proper contract completion for various plan elements such as; administrative agreement, re-insurance, network and ancillary plans

·         Interact professionally with Value-Based Care staff with regard to Client projects and needs

·         Troubleshoot and resolve Client issues and anticipate possible problem areas; work with Clients and Value-Based Care staff to resolve problems and prevent their reoccurrence



·         Moderate to Advanced PC skills including Microsoft Office

·         Excellent verbal and written communication skills

·         Excellent documentation skills

·         Excellent organizational skills

·         Financial and Analytical skills

·         Ability to proof own work

·         Ability to prioritize work, manage multiple projects and successfully meet tight deadlines; while performing and successfully completing complex multi-faceted tasks

·         Ability to effectively communicate with all levels of the organization as well as with all divisions/groups within the organization

·         Excellent problem solving skills

·         Technical aptitude

·         Analytics/financial data

·         Ability to work with health and business professionals

·         Ability to interact strategically with Clients

·         Ability to lead Client production and operational activities



·         Bachelor’s degree in Business, Finance, IT systems, Accounting or related Health Field or comparable work experience required

·         One to three years of comparable training



·         Sedentary work in the office

Job:   Managers and Directors
Primary Location:   Maryland
Hospital Location:   Conifer Value Based Care
Other Locations:   Texas
Job Type:   Full-time
Shift Type:   Days


 Contact Info/How To Apply
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